Shipping Policy

Last updated: 20 September 2026

Thank you for choosing Capricorn Prints. This Shipping Policy explains how orders are packaged, dispatched and delivered within the UK.

1. UK delivery only

I currently offer delivery to addresses within the United Kingdom only.

I am unable to accept orders for delivery outside the UK at this time.

2. Processing and dispatch

I aim to process and dispatch orders within 3–5 working days of receiving payment.

Some artworks may require additional preparation or careful packaging. If your order is likely to take longer than this, I will contact you to let you know.

Please note that personalised or commissioned artwork may have a longer production time. Any estimated timescale will be discussed with you before the work begins.

Orders are not normally dispatched on weekends or UK public holidays.

3. Delivery times

Once your order has been dispatched, delivery will usually take approximately:

UK standard delivery: 2–5 working days
Larger or particularly fragile artwork: Delivery times may vary depending on the courier and service used

Delivery times are estimates rather than guaranteed timeframes and may occasionally be affected by circumstances outside my control.

4. Delivery charges

Delivery charges will be displayed at checkout before you complete your purchase.

The cost may vary depending on the size, weight and value of the artwork and the delivery service required.

Where possible, I will combine multiple items into a single parcel where this is safe and appropriate.

5. Packaging

I take care to package artwork securely to reduce the risk of damage during transit.

Depending on the artwork, this may include:

Protective tissue or paper
Cardboard backing
Protective sleeves
Bubble wrap or other protective materials
Rigid mailers
Protective boxes or tubes for larger artwork

I aim to use appropriate packaging for the size, format and fragility of each piece.

6. Tracking

Where a tracked delivery service is used, I will provide tracking information where available.

Please ensure that the delivery address and contact details supplied at checkout are correct.

I cannot be responsible for delays or failed delivery resulting from an incorrect or incomplete address supplied by the customer.

7. Delayed deliveries

Occasionally, deliveries may take longer than the estimated delivery time due to circumstances outside my control, including courier delays, adverse weather, strikes, peak seasonal periods or other disruptions.

If your order has not arrived within a reasonable period after the expected delivery date, please contact me at:

helencallear@gmail.com

I will do my best to investigate the delay with the delivery provider.

8. Artwork damaged during delivery

I package all artwork carefully before dispatch. However, if your order arrives damaged, please contact me as soon as possible.

Please provide photographs of:

The artwork and the damage
The external packaging
Any damage to the packaging

Please keep the original packaging until the issue has been resolved, as this may be required when making a claim with the delivery provider.

I will work with you to resolve the issue in accordance with your statutory consumer rights and my Refund and Returns Policy.

9. Incorrect or missing items

If you receive an incorrect item or something is missing from your order, please contact me at helencallear@gmail.com as soon as possible.

I will investigate the issue and arrange an appropriate solution.

10. Local collection

Where offered, local collection may be available from:

Capricorn Prints
West Mill House, Church Street, Masham, HG4 4DR

If collection is available for a particular item, this will be stated on the product listing or agreed with you before purchase.

I will contact you to arrange a suitable collection time.

11. Responsibility for delivery

Once your order has been dispatched, I will remain responsible for the order in accordance with applicable UK consumer law.

If an order is lost, damaged or fails to arrive, please contact me rather than contacting the delivery provider directly. I will investigate the matter and take appropriate action.

12. Contact

If you have any questions about delivery or your order, please contact:

Capricorn Prints
West Mill House, Church Street, Masham, HG4 4DR
Email: helencallear@gmail.com
Website: www.capricornprints.co.uk